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Terms and Conditions

These Terms & Conditions govern your use of this site and constitute the agreement between you and Euro Resort Investments Ltd (C28576). By using, viewing, transmitting, caching storing and/or otherwise utilising this website, the services or functions offered hereon and/or the contents and information on this site, you agree to each and all of the terms and conditions set forth below, and waive any right to claim ambiguity or error on this Agreement. Should you not agree to each and every term and condition set out herein, you are asked not to use this website and to leave immediately. Periodic or continued users of this website are reminded that website usage following the posting of changes, updating or amendments to this Agreement from to time will imply that such changes or amendments are accepted by you.

1. Who We Are ?

The website is owned by Euro Resort Investments Ltd, a company registered in Malta with Company Registration No C28576. Euro Resort Investments Ltd is authorised by the Malta Tourism Authority to act as an Incoming Travel Operator under licence no TRA/E33. Our Office Hours are Monday to Friday 0900hrs to 1700hrs (CET) excluding Public Holidays.

2. Privacy Policy

We are committed to protecting our visitor’s privacy and we will not collect and personal information about you as a visitor unless you provide it voluntarily. Any personal information you communicate to us is kept by Euro Resort Investments Ltd in accordance with the General Data Protection Regulation (GDPR). Note that in the interests of staff training and improving customer service we may occasionally record and monitor telephone conversations with clients. You may view our detailed privacy policy by clicking on the appropriate link on this website.

3. Information Collected

As a visitor to our website, we collect two types of information on/from you:

(1) Contact or Booking Information

(2) Media Download/ Upload information

3.1 Contact or Booking Information

When you fill in the forms on the CONTACT US, CHAT and/or the ONLINE BOOKING FORM pages we use the personal information submitted in the form only to respond to your message or book the service you request. In order to process your booking, we need to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen service arrangements. This personal information is not to be kept longer than necessary.

Failure to enter the information requested in the forms displayed on this website or via subsequent email correspondence will result in either the form not being submitted or not allowing us to process your request correctly. Euro Resort Investments Ltd will not be held responsible for any claims if you do not disclose full information when necessary.

For further information you may view our detailed privacy policy by clicking on the appropriate link on this website.

3.2 Media Download/Upload Information

If you read or download information from our website, we automatically collect and store the following non-personal information:-

(a) Your Server Address

(b) Your Top Level Domain Name (for e.g. .org, .com, .co.uk, etc.)

(c) The Date & Time You Visited Our Website

(d) The Pages Of Our Website That You Accessed & The Documents You Downloaded

(e) The Previous Website You Visited

(f) The Type Of Web Browser You Used

(g) The Operating System Of The Machine Running Your Web Browser & The Type And Version of Your Web Browser.

Please note that this information is strictly for the use of Euro Resort Investments Ltd for statistical purposes. No such information will be released to third parties without your prior consent, and unless Euro Resort Investments Ltd is compelled to do so by Law. 

For further information you may view our detailed privacy policy by clicking on the appropriate link on this website.

4. Links To other Websites

Our Website or emails may contains links to other websites. When you visit these websites you will be subject to the Terms & Conditions & Privacy Policy documented in the particular website in question.

5. Restrictions Of Use

You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorised Euro Resort Investment Ltd representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this website site).

6. Prices, Booking & Payment Terms

All Prices quoted on this website are in EURO. You must book in accordance with the booking information provided to you by one of our representatives, or automatically on this website. The information and requirements contained in our booking forms and on our website form part of your contract. If we have given you a quotation for a booking for an airport transfer featured on our website, please note that such a quotation does not constitute a binding contract between us and will not be confirmed until an email voucher is issued automatically from our website. ALL Airport Transfers booked through this website are payable in full and in advance and this sets out the Payment Terms for the booking of Airport Transfers.

7. Contract

A binding contract between you and Euro Resort Investments Ltd on behalf of the airport transfer provider will come into existence after completion of the booking process i.e. upon receipt of full payment and once the booking voucher has been issued. All parties agree that this contract is deemed to have been made at the Malta offices of Euro Resort Investments Ltd and that you have accepted in full the Terms & Conditions detailed herein.

8. Liability

The transport services and vehicles featured in this website belong to and are managed by independent owners and suppliers and they are responsible for having their relative 3rd party liability and vehicles insurances. We act as agents for transport and other service providers and our role is only in the operation of this website and the provision of a booking facility and customer support through which you can book airport transfers. Once your booking is confirmed, we promise to make sure that all parts of the booking which we and/or the service providers have agreed to make, perform or provide as part of your contract are made, performed or provided with reasonable care and skill.  We will not be responsible for any injury, illness, death, loss, loss of enjoyment, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following :-

(a) A road accident during your transfer to or from the airport, or

(b) The fault of the person(s) affected or any member(s) of their party or,

(c) The fault of a third party not connected with the provision of your booking which neither, Euro Resort Investments Ltd nor the service provider or other supplier (as applicable) could have predicted or avoided,

(d) ‘Force majeure’. In these booking conditions ‘force majeure’ means any event which we, the service provider or other supplier(s) of the service(s) in question could not, even with all due care and diligence, foresee or avoid. Such events may include adverse weather conditions, water restrictions, war, threat of war, civil strife, industrial action, natural or nuclear disaster, fire, epidemics, terrorism, road accidents, Acts of God, closure of ports, governmental action and all  other events outside our/their control.

(e) Euro Resort Investments Ltd cannot accept responsibility for any services which do not form part of your contract. This includes, for example, any additional services or facilities which the service provider/supplier of the services in question agrees to provide for you where the services or facilities are not advertised in our website and we have not agreed to arrange them.  A full list of the lead traveller and number of persons must be provided at the time of booking. We regret that we, and the service providers/suppliers cannot accept liability or pay any compensation where the performance or prompt performance of our respective contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of ‘force majeure’.

9. Insurance

You are recommended to take up personal Insurance before travelling to Malta. It is your responsibility to ensure that the insurance cover that you purchase is adequate for your particular needs as well as personal liability for all travellers in your party. Euro Resort Investments Ltd will not be held responsible for any claims arising during your holiday or when using our services in the Maltese Islands.

10. Airport Transfer Arrival & Departure Policy

You must complete ALL the required fields in the booking form. The Allocated Service Providers will check for any delays in your arrival time in order to ensure that you are collected and transferred to your hotel/destination. In the case of departure airport transfers it is your responsibility to ensure that you have allocated sufficient time to get to the airport from your pick up point keeping into consideration traffic during rush hours or ferry crossing in the case of transfers from Gozo.

11. Cancellation Policy

Should you or any other member of your party need to cancel your booking, cancellation charges will be levied and will be payable as detailed below. Please note, cancellations can only be accepted from the party leader, in writing and sent to our office by email. The cancellation charge is calculated from the date and time we receive written notification and is applicable as follows:

Cancellation Fees Airport Transfers
More Than 49 Hours To Arrival/Departure EUR 5
Between 24 & 48 Hours To Arrival/Departure EUR 10
Less Than 24 Hours To Arrival/Departure 100% Of Price

Any requests for cancellations must be received in writing between Monday to Friday from 0900hrs to 1700hrs (CET). Any requests for cancellations that are received on Friday after 1700hrs (CET), all day on Saturdays, all day on Sundays or on Local Public Holidays will be deemed not to have been received by Euro Resort Investments Ltd until the next working day. Any refunds by credit card will carry an additional 3.5% bank charge on the original amount received.

12. Changes or Modification in Booking Policy

Should you or any other member of your party need to change or modify the dates or number of persons relating to the booked airport transfer, you may do so subject to availability. If it is possible for us to make the amendment we will charge the administration fees detailed below as well as any applicable increase in the price if the amendments relates to a change of date which falls into a higher pricing season or an increase in number of persons booked. Please note, changes may only be accepted from the party leader, in writing and sent to our office by email. The administration fees are calculated from the date and time we receive written notification and is applicable as follows:

Changes or Modification In Booking – Administration Fees Airport Transfers
More Than 49 Hours To Arrival/Departure Free Of Charge
Between 24 & 48 Hours To Arrival/Departure EUR 8
Less Than 24 Hours To Arrival/Departure 100% Of Price

Any requests for changes or modifications to your booking must be received in writing between Monday to Friday from 0900hrs to 1700hrs (CET). Any requests for changes or modifications to your booking that are received on Friday after 1700hrs (CET), all day on Saturdays, all day on Sundays or On Local Public Holidays will be deemed not to have been received by Euro Resort Investments Ltd until the next working day. Any refunds by credit card will carry an additional 3.5% bank charge on the original amount received.

13. Travel Documents

You are responsible for your party’s passports, insurance documents, or Entry Visa To Malta if this is required by Law.

14. Severability

If any provision of this Agreement is held to be invalid or void for any purpose, it shall for that purpose be deemed to be omitted from this Agreement. Such omission shall not affect or prejudice the validity, effectiveness or enforceability of the rest of the provisions of this Agreement.

15. Applicable Law & Jurisdiction

This is a Maltese Website and is subject to the Laws of the Republic Of Malta, and all disputes are subject to the exclusive jurisdiction of the Courts of Justice Of Malta.

16. In Case Of Difficulty

In case of difficulty  interpreting these Terms & Conditions you may contact us.